Privacy Policy
Effective Date: 29 September 2026
Last Updated: 29 September 2026
NovaIT respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection requirements.
1. Who We Are
NovaIT
Website: www.novait.co.za
Email: info@novait.co.za
Telephone: 074 654 9403
Address: 299 Galway Street, Centurion, South Africa
2. Information We May Collect
- Your name
- Email address
- Telephone number
- Business or company name
- Physical or service address
- Information submitted through website forms
- Details concerning the device or technical problem you report
- Quotation, invoice and transaction information
- Communications between you and NovaIT
- Technical website information such as IP address, browser type and device information
3. Why We Process Information
- Respond to enquiries
- Provide quotations
- Book and perform services
- Diagnose technical problems
- Communicate about repairs or installations
- Process and administer payments
- Maintain business and accounting records
- Improve our website and services
- Protect the security of our systems
- Comply with legal obligations
4. How Information Is Collected
Information may be collected directly from you through telephone calls, email, contact forms, service bookings, quotations, invoices or other communications.
Certain technical information may also be collected automatically when you use the website.
5. Sharing of Personal Information
NovaIT does not sell personal information.
Information may be shared with service providers where reasonably necessary to operate our business, provide a requested service or comply with legal obligations.
Examples may include hosting providers, email providers, payment providers, accounting services, telecommunications providers or technical suppliers.
6. Data Security
NovaIT takes reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based system can guarantee absolute security and users should avoid sending unnecessary highly sensitive information through ordinary email or website forms.
7. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, business recordkeeping, contractual obligations or legal requirements.
8. Marketing Communications
Where NovaIT sends marketing communications, recipients may request that those communications stop.
You can request removal from marketing communications by contacting info@novait.co.za.
9. Your Rights
Subject to applicable law, you may request access to personal information held about you, request correction of inaccurate information or raise an objection or concern regarding the processing of your information.
10. Third-Party Websites
Our website may contain links to third-party websites or services. NovaIT is not responsible for the privacy practices of independent third parties.
11. Cookies
The website may use cookies and similar technologies for essential website operation, security, analytics or functionality.
Further information is available in our Cookie Policy.
12. Contact Us
NovaIT
299 Galway Street
Centurion, South Africa
Email: info@novait.co.za
Telephone: 074 654 9403